Can I cancel my order?
No. Each pair of sandals are custom made to order. The soles and jewelry once attached cannot be reused.

Can I return my order and get a refund?
If your order has been correctly fulfilled based on your correspondence, regretfully no. Every sandal is made to order and is unique in design. If there has been a mistake on our part (wrong sole size, wrong jewelry, etc.), we will do everything possible to correct the situation.

How long will it take for my sandals to ship?
We will ship sandals out from our store in Tampa, Florida, USA within 3 business days of receiving your order.

What happens if my sandal size is wrong?
If the mistake is ours, we will gladly replace the soles and take care of all shipping at our expense. If the size sent is what was ordered, we will exchange an unworn sole, but the customer will be responsible for all shipping costs.

What is your Privacy Policy?
Tresca Italia does not share the personal information of its users with any unaffiliated third parties for their promotional purposes. We share your information with unaffiliated third parties for payment and shipping of your purchased product only. You should visit the site periodically to see if there has been a change to this policy. Otherwise, use of this site constitutes acceptance of any revisions.

I have a question that has not been addressed, what is the best way to contact you?
We, at Tresca, take customer service seriously. We want you to be informed, to love and wear your new sandals often and for years to come. However, the time to ask questions is now, before they are ordered. Please feel free to either contact the store at 001.813.251.6622 or send us an email to info@trescaitalia.com. We will get back to you within 24 hours.

Payment Options
We gladly take all forms of payment to include Visa/MasterCard, American Express and Discover. We also accept PayPal and bank transfers.